Restoration Company FAQs: What Every Homeowner in Southern Idaho Should Know
When disaster hits—whether it’s water damage from a burst pipe, fire damage from an unexpected blaze, mold from hidden leaks, or storm damage from Idaho’s unpredictable weather—homeowners are often left feeling stressed and unsure of what to do next.
At Magic Valley Restoration, we believe the more you know before an emergency, the better prepared you’ll be. Here are answers to the most common questions we get from Southern Idaho homeowners.
1. What does Magic Valley Restoration do?
We’re your local experts in emergency restoration and reconstruction, serving the entire Magic Valley. Our team handles water damage cleanup, fire and smoke restoration, mold remediation, and storm repair—plus full reconstruction to get your home back to pre-loss condition.
2. How quickly should I call after damage occurs?
Immediately. The sooner we arrive, the better we can prevent further damage and reduce repair costs. For example, water damage should be addressed within 24–48 hours to avoid mold growth.
3. Will you work with my insurance company?
Yes. We work directly with your insurance adjuster—handling documentation, photos, estimates, and all communication—so you don’t have to stress about the claims process.
4. Do I have to use the restoration company my insurance suggests?
No. You have the legal right to choose your own restoration company. Many Southern Idaho homeowners choose Magic Valley Restoration because we’re local, trusted, and committed to working in your best interest—not just the insurance company’s.
5. How long will the restoration process take?
It depends on the type and extent of damage:
- Water damage: Dry-out can take a few days, plus time for repairs.
- Fire damage: Often several weeks due to cleaning, odor removal. Full rebuilds can take several months.
- Mold remediation: Typically 1–5 days, depending on severity.
6. What’s the difference between mitigation and reconstruction?
- Mitigation: Emergency steps to stop further damage—like water extraction, tarping a roof, or boarding up windows.
- Reconstruction: Restoring your home’s structure, finishes, and appearance to pre-loss condition.
7. Do you handle mold removal?
Yes. We follow industry-approved protocols for safe mold remediation, including containment & removal.
8. Are you available after hours?
Absolutely. We’re on call 24/7 because emergencies don’t wait for business hours. Whether it’s 2 PM or 2 AM, our crews are ready to respond.
9. How can I prepare my home for restoration?
- Take photos or videos of all damage before cleanup begins. (Keep in mind we will also be taking photos for your insurance company).
- Remove valuables if safe to do so. (We also offer content moving and cleaning).
- Keep receipts for any temporary repairs or displacement expenses.
10. Why choose Magic Valley Restoration?
- Local Experts: We know the unique challenges Southern Idaho weather and seasons bring.
- Award-Winning Service: Voted #1 Restoration Company in the Magic Valley multiple years in a row.
- Community Focused: We’re your neighbors—committed to helping our community recover after disaster.
💡 Bottom line: Acting quickly and calling Magic Valley Restoration can save you time, money, and stress when disaster strikes.
📞 Need help now? Call 208-215-7607 – We’re here for you 24/7.