Our Customer Promise
We take pride in the level of service we provide. We listen to our customers and address their needs/desires in the most compassionate, confident and competent manner possible.
We are a small business with honest and ethical business standards. We respect your time, space and property. We perform honest, quality, accurate work. We treat every customer and all property with dignity and respect. We are dependable and will make sure your property is protected and secure throughout the restoration process.
We understand the need for immediate response when confronting damage. Our goal is to get your home or business back to normal as soon as possible.
John has been in the building industry for more than 26 years. He started out building with his father as a teenager and has continued on with building custom homes for several years. He is very detailed and concentrates on perfection. He loves being a business owner and has started several businesses over the years. He started and focused on growing Fire Services of Idaho for 16 years, had 30 plus employees and covered all of southeast Idaho and Wyoming.
He was able to have and be supported by several of the top distributors. He sold out in 2015. During his time owning Fire Services, John started Idaho Fire and Flood Restoration. The restoration business fit well with all of his building experience and allowed John to serve people in a positive way. He along with two other partners grew Idaho Fire and Flood in a 5 year period to be very successful and sold his shares to move to twin falls. John loves the mountains and wanted to be close to Sun Valley.
Kristie Holman brings a caring, compassionate approach to customer service. She has an extensive business background and understands the needs of both homeowners and commercial clients. She understands the importance of clear ongoing communication and tracks all aspects of your project from beginning to end. Her attention to detail, strong organizational skills and her real estate background make every project she works on a positive experience for each client she serves.
Kristie ties her real estate knowledge in the Twin Falls and Pocatello markets with all of Magic Valley Restoration & Construction projects and goals. Kristie works with Idaho Rocky Mountain Real Estate to handle real estate needs.
Prior to joining the Magic Valley Restoration team, Jake was an insurance adjuster for 12 years, he was a multi-line adjuster for the last 3 years. Jake understands what a customer is going through when a loss occurs, and the stress that is created while you work with your insurance carrier to resolve an issue. He handled personal and commercial auto and property losses, and is very familiar with the insurance claim process, and most insurance policy contract forms. He knows how the insurance process works, and the insurance company's expectations. He has worked with several local adjusters in the Twin Falls area, and is familiar with several independent agents as well. He is always willing to give his opinion on how coverage may respond to particular losses, but he realizes (and you as the customer should as well) that the insurance adjuster and carrier ultimately make the final decision when it comes to coverage, and what is, or is not covered from a physical loss."